Frequently Asked Questions

Welcome to the Ipanubis FAQ page! Below you'll find answers to the most common questions. If you need more help, don't hesitate to reach out to us.

How long will my order take to arrive?

Here are our estimated delivery times:

• Processing: 1–2 business days
• Shipping: 6–8 business days
• Total estimated delivery: 7–10 business days

For full details, see our Shipping Policy.

What are your shipping rates?

We offer a flat shipping rate of 40 AED per order for all deliveries within the United Arab Emirates. Visit our Shipping Policy for more information.

Where is Ipanubis based?

Ipanubis is a UAE-based online store offering a carefully curated range of quality products, with delivery available across the United Arab Emirates.

What happens if my product arrives damaged or defective?

We'll replace it at no cost to you. Simply get in touch with us within 30 days of receiving your order. More details can be found in our Refund & Return Policy.

Can I cancel an order after placing it?

Yes — you have a 24-hour window after placing your order to request a cancellation. Just contact our support team as soon as possible.

What is your return policy?

We offer a straightforward, no-hassle return process within 30 days of delivery. Full details are available on our Refund & Return Policy page.

How quickly will I receive my refund?

After we receive and inspect your return, we'll process your refund. It typically takes up to 7 business days for the amount to show on your original payment method. See our Refund & Return Policy for details.

Do your products come with a warranty?

All Ipanubis purchases are covered by a 30-day warranty. Check our Refund & Return Policy for more info.

How do I contact customer support?

You can reach us through our Contact Us page or by emailing Support@ipanubis.shop.

Do you ship internationally?

We currently deliver exclusively within the United Arab Emirates.

Do you have a physical store?

Ipanubis operates exclusively online, which allows us to offer competitive pricing and a wide product selection.

Can I place a bulk order?

Absolutely. Contact our support team and we'll be happy to assist with bulk or wholesale orders.

How do I exchange a product?

For exchanges, please refer to our Refund & Return Policy or email us directly.

How can I track my order?

Once your order ships, you'll receive a tracking number by email. Use our Track Your Order page to follow your package in real time.

Contact Us

Store: Ipanubis
Address: 9 Tawi Bu Hanyoufah St - Al Shawamekh, SHM6, Abu Dhabi, United Arab Emirates
Email: Support@ipanubis.shop
Phone: +97125841144
Hours: Monday–Friday, 9:00 AM – 5:00 PM (GST)
Response Time: Within 1–2 business days.